Priced the tankless job straight and stuck to it. They upsized the gas line before mounting, which the last quote skipped, and now it holds temperature with two showers running. They walked me through the descaling schedule before I thought to ask.
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Updated 2026-07-20
Cast iron lateral from the fifties, offset joint under the driveway. They put a camera down first and showed me the screen instead of guessing. The trench was backfilled and raked clean by the time they left.
Good work in the end, and the drain has stayed clear since. I am docking a star because they showed up about an hour past the window and I had to call to check where they were. Would still use them again.
You are right, Priya. We ran a job long that morning and did not call ahead the way we should have. That is on us. We have since tightened how we flag a running-late window so it does not happen again. Thanks for having us out, and for the honest note.
Galvanized supply with a third pinhole leak in a year. They repiped in copper rather than patch it a fourth time, drywall included. Four days, inspected, and every shutoff labeled when they were done.
Half a day, old unit out, new one in. They fixed corroded connections and added an expansion tank the last installer had left off, and they were straight about the cost before starting.